• Designation: Tech Consultant - E4 Level Management   

• Job Location: Noida

• Qualifications: B.Tech/BS/MS/M.Tech in Computer Science 

• Years of Experience: 4-5 years of expecience in relevant genre

What are we looking for?

An ideal candidate would be required to be proactive and is needed to adhere to the followings:

• Act as a lead point of contact for any Customer engagement.

• Build trusted advisor relationships with our Clients & Implementation Partners. 

• Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.

• Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.

• Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.

• Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.

• Review customized solution design and implementation strategies.

• Validate implementation and follow through on issues until resolved.

• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.

• Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.

• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.

• Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.

• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc queries and future maturity roadmap.

• Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails. 

• Manage Customer expectations appropriately and keep projects on schedule and within scope.

• Manage multiple client engagements simultaneously. 

• Work and collaborate with our internal teams and Client/Implementation Partners. 

• Technical writing and PowerPoint presentation creation.

Additional Responsibilities: 

• Work and collaborate with other project peers, technical experts, project managers and Client/Implementation Partners.

• Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.

• Participate within the technical community to develop and share best practices and processes. • Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.

• UI technologies like JQuery, Java Script, HTML 5, CSS.

• Technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills.

• Dispatcher Configuration, Clustering, CRX repository, Workflows, Replication and Performance management.

• Application development, distributed application development and Internet/Intranet based database applications.

• AEM sites/assets/forms deployment and migration.

• AEM Backend Development like Sling Servlets, OSGi Components and JCR Queries

• Core frameworks such as Apache Sling and Apache Felix.

• CI/CD tools like Maven, Jenkins. 

• Code Quality and Security tools like SONAR. 

• Touch UI, Sightly (HTL) and Sling Models.

• Solid experience in problem analysis and resolution of technical problems. • Ability to handle clients professionally during all interfaces.

• Experience presenting in front of various Client-side audiences.

• Exceptional organizational, presentation, and communication skills - both verbal and written.

• Must be self-motivated, responsive, professional and dedicated to customer success.

• Possess an innovative, problem-solving, and solutions-oriented mindset.

• Demonstrated ability to learn quickly, be a team player, and manage change effectively.