Domestic Outbound Voice Process
Customer Sales Associate
3.3 Lakhs to 7.2 Lakhs per annum
Type of Job
18 March 2021 at 3:30:00 am
About the job
Designation: Tech Consultant - E4 Level Management
Job Location: Noida
Qualifications: B.Tech/BS/MS/M.Tech in Computer Science
Years of Experience: 4-5 years of expecience in relevant genre
What are we looking for?
An ideal candidate would be required to be proactive and is needed to adhere to the followings:
Act as a lead point of contact for any Customer engagement.
Build trusted advisor relationships with our Clients & Implementation Partners.
Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.
Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
Review customized solution design and implementation strategies.
Validate implementation and follow through on issues until resolved.
Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc queries and future maturity roadmap.
Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
Manage Customer expectations appropriately and keep projects on schedule and within scope.
Manage multiple client engagements simultaneously.
Work and collaborate with our internal teams and Client/Implementation Partners.
Technical writing and PowerPoint presentation creation.
Work and collaborate with other project peers, technical experts, project managers and Client/Implementation Partners.
Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
Participate within the technical community to develop and share best practices and processes. • Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.
UI technologies like JQuery, Java Script, HTML 5, CSS.
Technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills.
Dispatcher Configuration, Clustering, CRX repository, Workflows, Replication and Performance management.
Application development, distributed application development and Internet/Intranet based database applications.
AEM sites/assets/forms deployment and migration.
AEM Backend Development like Sling Servlets, OSGi Components and JCR Queries
Core frameworks such as Apache Sling and Apache Felix.
CI/CD tools like Maven, Jenkins.
Code Quality and Security tools like SONAR.
Touch UI, Sightly (HTL) and Sling Models.
Solid experience in problem analysis and resolution of technical problems. • Ability to handle clients professionally during all interfaces.
Experience presenting in front of various Client-side audiences.
Exceptional organizational, presentation, and communication skills - both verbal and written.
Must be self-motivated, responsive, professional and dedicated to customer success.
Possess an innovative, problem-solving, and solutions-oriented mindset.
Demonstrated ability to learn quickly, be a team player, and manage change effectively.
Preceptors' IT and Business Solutions is a registered subsidiary of The Preceptors' Company. The journey started in 2017, where we operated just as a design agency. Over the years, The Preceptors' Company has launched several subsidiary companies to stay relevant with the ever-changing market trends.
Sector 63, Noida, Uttar Pradesh, India