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Domestic Outbound Voice Process

Customer Sales Associate

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Job Location

On Site


3.3 Lakhs to 7.2 Lakhs per annum

Type of Job

Full Time

Published Date

18 March 2021 at 3:30:00 am

About the job


  • Designation: Tech Consultant - E4 Level Management   

  • Job Location: Noida

  • Qualifications: B.Tech/BS/MS/M.Tech in Computer Science 

  • Years of Experience: 4-5 years of expecience in relevant genre

What are we looking for?

An ideal candidate would be required to be proactive and is needed to adhere to the followings:

  • Act as a lead point of contact for any Customer engagement.

  • Build trusted advisor relationships with our Clients & Implementation Partners. 

  • Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.

  • Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.

  • Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.

  • Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.

  • Review customized solution design and implementation strategies.

  • Validate implementation and follow through on issues until resolved.

  • Troubleshoot and reproduce the technical problems reported by customers and define workarounds.

  • Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.

  • Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.

  • Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.

  • Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc queries and future maturity roadmap.

  • Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails. 

  • Manage Customer expectations appropriately and keep projects on schedule and within scope.

  • Manage multiple client engagements simultaneously. 

  • Work and collaborate with our internal teams and Client/Implementation Partners. 

  • Technical writing and PowerPoint presentation creation.

Additional Responsibilities: 

  • Work and collaborate with other project peers, technical experts, project managers and Client/Implementation Partners.

  • Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.

  • Participate within the technical community to develop and share best practices and processes. • Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.

  • UI technologies like JQuery, Java Script, HTML 5, CSS.

  • Technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills.

  • Dispatcher Configuration, Clustering, CRX repository, Workflows, Replication and Performance management.

  • Application development, distributed application development and Internet/Intranet based database applications.

  • AEM sites/assets/forms deployment and migration.

  • AEM Backend Development like Sling Servlets, OSGi Components and JCR Queries

  • Core frameworks such as Apache Sling and Apache Felix.

  • CI/CD tools like Maven, Jenkins. 

  • Code Quality and Security tools like SONAR. 

  • Touch UI, Sightly (HTL) and Sling Models.

  • Solid experience in problem analysis and resolution of technical problems. • Ability to handle clients professionally during all interfaces.

  • Experience presenting in front of various Client-side audiences.

  • Exceptional organizational, presentation, and communication skills - both verbal and written.

  • Must be self-motivated, responsive, professional and dedicated to customer success.

  • Possess an innovative, problem-solving, and solutions-oriented mindset.

  • Demonstrated ability to learn quickly, be a team player, and manage change effectively.

About us

Preceptors' IT and Business Solutions is a registered subsidiary of The Preceptors' Company. The journey started in 2017, where we operated just as a design agency. Over the years, The Preceptors' Company has launched several subsidiary companies to stay relevant with the ever-changing market trends.


Sector 63, Noida, Uttar Pradesh, India

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