• Skill required: Team Management/Sales/Closing 

• Designation: Team Leader - M1 Level Management   

• Job Location: Noida

• Qualifications: Any Graduation  

• Years of Experience: 2-3 years of experience in team handling in an outbound sales process.

What are we looking for?

A TL would be required to be proactive and is needed to be aware of the followings:

• Handling the team effectively

• Calling data dialing strategy with changes as and when required. 

• Data spooling, churning, checking the duplicates etc 

•  Data analysis with regards to contactability, penetration and conversion. 

• Deep knowledge about People management and attrition control. 

• Client management and reports management

• Ability to drive the team of 30 agents  

• Practical knowledge about the workings and functionality of  both progressive and predictive dialers

• Knowledge about formulas pertaining to shrinkage, attrition, etc.

Roles and Responsibility

• Team Leader - Span of Control – 20 Agents

• Ownership to Deliver Sales and Revenue Targets assigned to the process/ Team. 

• Keeping in view the Quality and Productivity indicators. 

• Data Management in terms of maximum utilization. 

• Timely Tracking of Follow ups/Hot Leads and further converting them into Sales. 

• People Management and Training. 

• Operational Management: Managing the floor, adherence to schedule. 

• Call monitoring, coaching and feedback to the agents. 

•  Responsible for motivating the team to achieve the desired targets. 

• Recommendations for product and process development based on customer feedback and analysis of the same. 

• Maintaining reports on team’s performance and laying down the strategies to bridge the gap.

• Attrition, Shrinkage Control and Roster Management. 

• Maintain a healthy and positive work environment in the team