OUR SERVICES
OUR SERVICES
Since the digital revolution a change has been observed in the consumer's media & entertainment consumption habits. With access to digital content in real time, such as e-books and videos, life has completely changed for
the modern consumer. With changing consumption patterns, it’s time for media & entertainment to go ahead with creative and innovative IT strategies to keep a track on the changing consumer behavior, and deliver content in real-time for better engagement and conversions.
OUR SERVICES
BUSINESS PROCESS
OUTSOURCING
The era of traditional BPO is dead. But the need to reinvent modern business operations is more crucial than ever.
BENEFITS OF CHOOSING US
24/7 support
To adapt to the ever-evolving digital environment we represent our clients around the clock.
Reliability
We offer conclusive, versatile and
flexible support to create a high
customer satisfaction index.
SCALABILITY
ADAPTABLE SOLUTIONS
We target sustained growth with flexible resources to increase profits and decrease operational costs.
Our deep domain expertise enables us to provide services to our clients as per their industry and need.
VOICE
SOLUTION
PxITBS' versatile EMS ensures robust in-bound and out-bound communication with both current and potential clients, which in turn retains and increases traffic in your lead generation pipeline.
Our industry specific knowledge and framework assists in maintaining and building a great relationship with your clients, and PxITBS' seamless servicing and technical support builds trust and confidence.
​​
-
After-sales Support
-
Revenue Management
-
Order Processing
Customer Service
We employ the most reliable technologies to offer safe credit and debit card processing along with supplementary services. All payment processes are optimized to maximize security and offer satisfactory transactions.
​
-
Counter top Card Machines
-
Portable Card Machines
-
Mobile Card Machines
Merchant Support
We are apt at improving levels of sustainability for businesses of all shapes and sizes. We provide continuous
improvement in management of the product life cycle through smart targeting, coordination review, analysis and storage of product information.
​
-
Attracting Audience
-
Lead Generation
-
Client Retention & Nurturing
-
Timely Delivery
Life Cycle Management
PxITBS' effortless servicing and technical support builds trust. Our industry-specific knowledge and framework assists in maintaining and building a great relationship with your clients. ​
​
-
After-sales Support
-
Revenue Management
-
Order Processing
Upsell
NON-VOICE
SOLUTION
PxITBS' ecosystem allows interaction with its clientele in real time. And our advanced non-voice solutions complement core functions to the satisfaction of your customers. We render accurate responses that ensure reduced costs.
Our chat applications enables your customers to browsethrough your website with no obstacles. Live chat and
chat bots translate into higher conversion rates, improved customer retention and overall business growth.
Chat
Our employees offer real time technical support and resolve customer queries via e-mail in real time. The responses and approaches are predetermined and are structured to achieve the best industry specific outcomes.
Our Social Media Response Management System streamlines customer interactions. We consolidate your web communication portals such as Twitter, and Facebook among others through effective listening, measuring and engaging.
Social Media
BACK OFFICE
SOLUTION
PxITBS' back-end services are rendered in tandem with front-office operations to help you deliver unmatched customer experience. Our flexible model reduces risks and complexities while improving utility and lowering related costs.
Our methodical tactics minimizes mistakes and ensures quality, which in-turn results in reduced complaints.
​​
-
Responsive monitoring system for improving performance and insights.
-
PxITBS uses reliable methods to ensure that requests and demands from clients, drive back office processes.
-
Quality standards developed for joint projects by team leaders and domain experts.
Quality Check
Catalogue Management
We create essential product information for engaging with potential customers. We are skilled in delivering ideal
catalogue updating maintenance, conversion, and data indexing for online use or offline database/inventory
management.
​
-
Data Security
-
Seamless Communication
-
Cost Reduction
Our methodical tactics minimizes mistakes and ensures quality, which in-turn results in reduced complaints.
​​
-
Orders, Claims, Applications and Legal Checks Processing.
-
Records and Documentation Management.
-
Clearing and Settlements.
Our multi-level approach to inventory management improves distribution performance and prevents stock-outs.
We also provide additional services in logistics management, data processing, supply chain management and risk
assessment.
​
-
Warehouse Operations Management
-
Inventory Planning and Cost Accounting
-
Periodic Material Optimization
Transaction Processing
Inventory Management
COMPLIANCE AS A SERVICE
We help you keep pace with and tackle regulatory and operational pressures by helping you find the right combination of levers across the compliance landscape to help you meet both expanding expectations and budget constraints by moving to a smart compliance operating model to help you get "THERE".
Our operating model enables us to improve customer experience, complete reviews on time, perform with accuracy, which altogether results in improved efficiency and reduced costs. ​
Advisory & Transformation
Managed Services
Our objective is to reducing risk of fines or reputational damage and improving relationships with regulators and trust with key stakeholders. We do it via;
​
-
Client Lifecycle Management/ KYC
-
AML/ Transaction Monitoring & Alerts
-
Compliance/ Controls Testing
-
Privacy Data Management
-
Contract Lifecycle Management (for example: transition from LIBOR)
Freeing resources to focus on achieving strategic objectives with support of global, standardized, optimized, transparent and compliant operations. Our regulatory response service include;
​
-
Outreach
-
Campaigns—for example Regulatory Change, GDPR, CCPA, etc.
Driving Strategic Growth
